SupportCenter Plus1.6.1 - App Store
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Official App Store Link
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Publisher Description
ManageEngine SupportCenter Plus iPhone app lets your support representatives access and resolve requests from any place, anytime. This app reduces the response and resolution time dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (assign, close, reply, forward) for requests.
* Time entry and resolutions can be added/modified for each request.
* Speech Recognition powered by Nuance.
Languages Supported:
English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, Norwegian, Korean
Version History 1. Truncation of description in Request Detail view has been fixed.
2. Minor bug fixes. 1.6.1 08/14/2018 In this update we have addressed the new general data protection regulation(GDPR) established for the European Union and have improved the overall application and data security to protect your privacy. 1.6 05/28/2018 1. Support for AD login (from server build 8105).
2. Minor bug fixes. 1.4.1 02/07/2018 Bug fix. 1.4 06/19/2015 1. New roles for technicians.
2. Bug fixes. 1.3 04/17/2015 Bug Fixes 1.2 11/12/2013 * iOS 5 support
* Reply / forward for each Conversation
* Supports custom fields in request
* This app is compatible with server version 7917.
* Bug fixes and improvements 1.1 04/08/2013 Bug Fixes. 1.0 06/13/2012 1.0 05/23/2012
